Work / Enterprise hospital systems
AI chat functions for hospital systems
Conversational AI that helps patients find services and care information, built alongside AEO and technical SEO programs for enterprise health systems.
- 50%
- account scope growth in six weeks
- AEO
- practice launched for healthcare clients
The problem
Hospital websites are large, and patients usually arrive with a specific question: which location offers a service, how to get care, what to expect. Navigation menus and site search often fail them, and health information has to be accurate and carefully sourced.
What I built
I designed and built AI chat functions for hospital systems that help patients navigate services and care information conversationally. The goal was simple: get patients to the right service, location or care information faster than menus and site search could.
I also developed agentic AI tools for healthcare and agency clients that automate auditing, content QA and reporting.
The search program around it
The chat work sat inside a larger program. I led AEO and technical SEO for the same enterprise health systems, with technical audits, schema strategy and roadmaps built for AI answer engines as well as traditional search. I built a healthcare AEO/GEO practice from scratch, which secured a significant retainer expansion, and grew one account’s scope 50% within six weeks.
Read more about healthcare AEO and AI engineering.